My-gene-diet / Terms and Conditions

Website Terms and Conditions and Privacy Policy

My-gene-diet

My-gene-diet Internet accessibility statement

My-gene-diet is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.


Terms and conditions

My-gene-diet is a product name owned by Natures Remedies Limited.

Linking

My-gene-diet may have links to other websites. My-gene-diet is not responsible for the contents, nor does it warrant the accuracy or reliability of any linked website. My-gene-diet, to the extent permissible by law, excludes all liability which may arise from your use or reliance on the information or contents contained in the linked site.

Copyright

The copyright of the contents and publications contained within this website are owned by My-gene-diet or its licensors.


Data protection

General

My-gene-diet is committed to protecting your privacy. The text below describes the ways in which we collect information from you when you use the service, and what we may use it for. It should be read in conjunction with the other terms and conditions of use and data protection policy.

Our office is located at Natures Remedies Ltd, PO Box 233, Amersham, Buckinghamshire, HP6 5JA. If you have any other questions about this policy you can write to us for the attention of the Head of Online Publishing or email info@naturesremedies.uk.com.

Cookies

This site uses cookies only to 'remember' the contents of your shopping basket and user preferences. No personally identifiable information is stored in the cookies. These are 'Category 1' cookie within European legislation.

Google Analytics

Google Analytics uses cookies to collect information about how visitors use our site. We use Google Analytics information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. These are Category 2 cookies.

For more information on the use of Google cookies visit www.google.com/policies.

What data do we collect from you?

We collect data from you ('user data') when you register to use the service.

This data can sometimes comprise personal data about individuals, to which UK data protection laws apply. These terms and conditions and the data protection policy describe My-gene-diet's approach to fulfilling its obligations under those data protection laws.

Our use of user data

We will use user data we collect from you only in accordance with the following guidelines:

To provide the service to you

We will use user data to provide and improve the service to you, to notify you of any changes to the service or our terms and conditions of use.

To send you information about our other products and services if you so wish

From time to time, My-gene-diet, or third parties acting on My-gene-diet's behalf, may wish to send you information about other products or services which we may offer and believe you may be interested in. We may use user data for this purpose. Where you have given consent we will pass your details to the third party companies on this site so they can contact you directly for the purpose of marketing and charitable activities. If you decide now, or at any later time, that you do not wish to receive this information, please inform us by email at info@naturesremedies.uk.com.

Internally within My-gene-diet

My-gene-diet may make user data available to other parts of the organisation, either for the fulfilment of My-gene-diet services, or to enable them to provide you with information about products or services which they believe you may be interested in.

Disclaimer

My-gene-diet has tried to ensure that the contents and information it provides in its website is accurate at the time of posting. Unfortunately it cannot guarantee the accuracy of contents or information contained in its pages and any person using information contained in them does so entirely at their own risk.

No liability is accepted for any loss or damage arising from the use of the website and email.

Virus protection

Although care is taken to check and test material at all stages of production, My-gene-diet cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.


Terms and conditions of use

General

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as do the Company, to submit to the exclusive jurisdiction of the English Courts.

These terms constitute the entire agreement between the Company and the Client in relation to the Company accepting a Customer’s order. The Customer acknowledges that the Customer is not relying on any statement made by the Company or any of the Company’s representatives with regard to the offering other than those expressly set out in these conditions.

The agreement to which these conditions apply is not intended for the benefit of any third party and shall not be exercised by any other person under the Contract (Rights of Third Parties) Act 1999 or otherwise.

Use of my-gene-diet.com

By accessing and using any information on the My-gene-diet website you are deemed to have read and accepted these conditions of use.

The content of the website is provided for your information and for your own legitimate personal use.

You agree to use the content of this website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the website.

Changes to website and conditions

My-gene-diet will endeavour to keep the content of the website accurate and complete but you should be aware and accept that such information may become out of date over time. The website, information and linked contained therein are provided for your use without express or implied warranty of any kind.

We reserve the right to make changes to the content and layout of the website at any time and shall not be liable to you for any direct or indirect loss, damage or costs resulting there from.

As and when appropriately necessary, My-gene-diet will make changes to these Conditions and your continued use of the website. Following such changes will be deemed to imply your acceptance of the Conditions prevailing at that time.

Payment of goods

Payments must be made on receipt of an order. Online payments are accepted via a secure Payment Gateway operated by SagePay. Your credit card details are not collected by the My-gene-diet web site and My-gene-diet will never have access to your credit card details. Payment may be made using Visa, Visa Debit, MasterCard, American Express (AMEX) or PayPal.

Delivery

We aim to despatch all orders within 3 working days. Please allow a minimum of 5-7 working days for delivery to Europe and a minimum of 10 working days to the Rest of the World.

For the My-gene-diet test and email report on the test results and the ensuing advice will be sent to you be email within three weeks of us receiving the mouth swab and customer questionnaire back from you.

Tax charges

For all orders made from the UK or European Union countries 20% VAT is included in your order. All orders from other countries are VAT free.

Intellectual Property

At all times Natures Remedies remains the owner of all information, data, text, graphics, links or computer code published on, contained or available on the website. Use of this material including the production, storage, modification, distribution or republication without the prior written consent of Natures Remedies, or where applicable, the respective copyright owner(s) is prohibited. The names and logos of Natures Remedies and all related products and service names, design marks and slogans are the trade names, service marks or trademarks of Natures Remedies and also may not be used without the prior consent of Natures Remedies.

Force Majeure

The Company will not be held responsible for any delay or failure to comply with the Company’s obligations under these conditions if the delay or failure arises from any cause which is beyond the reasonable control of the Company.

You agree to indemnify and hold My-gene-diet, its subsidiary companies and employees harmless from and against all and any liabilities, damages and costs in respect of any claims or actions brought as a result of any breach by you of these Conditions, or any liabilities arising from your use of the website.


Data protection policy

Introduction

In order to operate efficiently, we must collect information about people with whom we work. These may include members of the public, current, past and prospective employees, funded bodies and suppliers. In addition we may be required by law to collect and use information in order to comply with the requirements of central government.

This personal information must be handled properly under the Data Protection Act 1998 ('the Act'). The Act regulates the way that we handle 'personal data' that we collect in the course of carrying out our functions and gives certain rights to people whose 'personal data' we may hold.

We consider that the correct treatment of personal data is integral to our successful operations and to maintaining trust of the persons we deal with. We fully appreciate the underlying principles of the Act and support and adhere to its provisions.

We are registered with the Information Commissioner to process personal data. We are named as a data controller under the register kept by the Information Commissioner in accordance with section 19 of the Act.

Information covered by the Act

The Act uses the term 'personal data'. For information held by My-gene-diet, personal data essentially means any recorded information held by us and from which a living individual can be identified. It will include a variety of information including names, addresses, telephone numbers, photographs of people and other personal details. It will include any expression of opinion about a living individual or any indication of our intentions about that individual.

Data protection principles

We will comply with the eight enforceable data protection principles by making sure that personal data is:

  • fairly and lawfully processed
  • processed for limited purposes
  • adequate, relevant and not excessive
  • accurate and kept up to date
  • not kept longer than necessary
  • processed in accordance with the individual's rights
  • secure
  • not transferred to countries outside the European Economic area unless the country to which the data is to be transferred has adequate protection for the individuals

Conditions

We will ensure that at least one of the following conditions is met before we process any personal data:

  • the individual has consented to the processing
  • the processing is necessary for the performance of a contract with the individual
  • the processing is required under a legal obligation (other than one imposed by a contract)
  • the processing is necessary to protect vital interests of the individual
  • the processing is necessary to carry out public functions e.g. administration of justice
  • the processing is necessary in order to pursue our legitimate interests or those of third parties (unless it could unjustifiably prejudice the interests of the individual)

Under the Act, one of a set of additional conditions must be met for 'sensitive personal data'. This includes information about racial or ethnic origin, political opinions, religious and other beliefs, trade union membership, physical or mental health condition, sex life, criminal proceedings or convictions. We will ensure that one of the following additional conditions is met before we process any sensitive personal data:

  • the individual has explicitly consented to the processing
  • we are required by law to process the information for employment purposes
  • we need to process the information in order to protect the vital interests of the individual or another person
  • the processing in necessary to deal with the administration of justice or legal proceedings

Individuals' rights

We will ensure that individuals are given their rights under the Act including:

  • the right to obtain their personal information from us except in limited circumstances
  • the right to ask us not to process personal data where it causes substantial unwarranted damage to them or anyone else
  • the right to claim compensation from us for damage and distress caused by any breach of the Act

Legal requirements

While it is unlikely, My-gene-diet may be required to disclose your user data by a court order or to comply with other legal requirements. We will use all reasonable endeavours to notify you before we do so, unless we are legally restricted from doing so.

No commercial disposal to third parties

My-gene-diet shall not sell, rent, distribute or otherwise make user data commercially available to any third party, except as described above or with your prior permission.

Our commitment to data protection

We will ensure that:

  • everyone managing and handling personal information understands that they are responsible for following good data protection practice
  • there is someone with specific responsibility for data protection in the organisation
  • staff who handle personal information are appropriately supervised and trained
  • queries about handling personal information are promptly and courteously dealt with
  • people know how to access their own personal information
  • methods of handling personal information are regularly assessed and evaluated
  • any disclosure of personal data will be in compliance with approved procedures.
  • we take all necessary steps to ensure that personal data is kept secure at all times against unauthorised or unlawful loss or disclosure
  • all contractors who are users of personal information supplied by the council will be required to confirm that they will abide by the requirements of the Act with regard to information supplied by us.

We have appointed a head of information compliance to lead on data protection for My-gene-diet. This person is responsible for ensuring that the policy is effectively implemented.

Further information

The Information Commissioner - www.informationcommissioner.gov.uk

The Department of Constitutional Affairs - www.dca.gov.uk


Contact us at:

Natures Remedies limited
PO Box 233
Amersham
Buckinghamshire
HP6 5JA

Email: info@naturesremedies.uk.com
Phone: 0844 875 3470

Delivery Information

UK Deliveries

If you have any specific delivery instructions (e.g.: "boxes only, no pallets") please let us know and we will do all we can to accommodate them. For all areas other than mainland UK please call for confirmation of price.

Overseas Delivery

We will liaise with your nominated freight agent to ensure that your order is dispatched in a timely and satisfactory manner. We can dispatch using our own freight agent whereby costs will be advised and agreed before dispatch.

Late Delivery

We will endeavour to meet any request for a specified time of delivery, however; time of delivery will not be of the essence of the contract unless expressly stipulated in writing. Failure to deliver by a quoted or specified time shall not be a ground for cancellation or refusal to take delivery.

Short Delivery

It is important to check all deliveries and inspect for damage before signing for them. Damage or shortages must be noted on Carriers Delivery Sheet immediately and notice in writing given to the Company within 3 days of receipt of goods. Remember to keep the original delivery box for inspection by the courier - all carriers require you to inform us about damaged material or box shortages.

Delivery Schedule

We'll despatch your order within 24 hours if we have the products you have selected in stock, which we normally do. If a product is out of stock we will contact you to discuss the likely delivery time or an alternative product.

Purchases for delivery in mainland UK are despatched by 'next day' post or courier and will normally be delivered to you the day after your order is placed. Our aim is to dispatch orders received by 12 noon on the same day if required. Orders received after this time will normally be dispatched the next working day. If you need items before a certain time i.e. before 9am, 10.30 or midday please call and we will confirm a price and availability.

For other destinations, times and prices vary please call for confirmation.

When your order is despatched we will advise by telephone or email.

All goods are carefully packed and shipped as soon as they are available to fulfil your order.

We reserve the right to withdraw any product or offer from the website at our discretion, including the refusal of any transaction attributed to those products / offers.

Credit Card Security

Payments made online are taken via SagePay. My-gene-diet will never see your bank or credit card details when you pay online.

If not paying online we will contact you to arrange payment and delivery. We do take credit card payments over the phone.


Privacy Policy

The Information We Need and How We Use It

We are committed to protecting your privacy and we comply with the Data Protection laws applicable to business in the UK. We do not disclose our customer's personal information to third parties. We do not send unsolicited e-mail's to our customers or potential customers. We only use the information we collect about you to process orders and to provide a more personalised shopping experience. We continually monitor web statistics including site usage and search engine patterns to help us develop the design and layout of our web site. This in no way affects our customer's privacy.

When you order from us or make an enquiry, we will require your name, address, e-mail address, phone number and other similar information to enable us to process your request, notify you of acceptance of orders and deliver the goods ordered.

We may, unless you tell us not to, pass this information to our couriers or other agents in case they need to contact you to arrange the processing or delivery of your order.

As part of our efforts to ensure that you are aware of the latest developments and offers, we would like to use this information to advise you of new products, special offers or changes to our site. If you would like to receive this information, please indicate your preference when placing your order. You may unsubscribe at any time - just click the "unsubscribe" link at the foot of any email newsletter that you receive from us.

Data collected by this site is used to:

  1. Take and fulfill customer orders
  2. Administer and enhance the site and service
  3. Only disclose information to third-parties for goods delivery purposes

We may also use the information we collect, occasionally, to tell you about our progress and changes to My-gene-diet web sites.

If you would rather not receive this information, please indicate your wishes when submitting on-line forms or you may send an e-mail to info@my-gene-diet.com.


Cookies

Session ID

This web site sets a single "Session ID" cookie, essential for the operation of the web site which is used to 'remember' user specific information only during the time that a user is using the web site. This cookie is deleted when you close your browser. No personally identifiable information is stored in the cookie at any time. This is a 'Category 1' cookie within European legislation.

Google Analytics

Google Analytics uses cookies to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. These are Category 2 cookies.

For more information on the use of Google cookies visit www.google.com/policies.

AddThis

We allow visitors to our website to bookmark and share content via a number of bookmarking and social media sites like Facebook, LinkedIn and Twitter through a service called AddThis. Visitors can choose to use this service and, when this is used, AddThis assign a cookie to the visitors’ web browser. These are Category 1 cookies.

For more details visit the AddThis support page at www.addthis.com/privacy.



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